Privacy Policy for SceneScout Locations

Effective Date: October 26, 2023

SceneScout Locations ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, scenescoutlocations.com (the "Site"), and our services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information Collection

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you register for an account, request information, book a location, or communicate with us. For instance, when booking a film location with us, we will collect contact information from both the main contact on the production, as well as any key individuals who need to be made aware of location details.
• Usage Data: This includes information about how you use our Services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We collect this information automatically through cookies, web beacons, and other tracking technologies. We use this information to improve our Services and personalize your experience. We also monitor user activity to identify potential fraudulent or harmful behavior.
• Location Data: With your consent, we may collect information about your precise location through your mobile device. We use this information to provide you with location-based services, such as showing you nearby filming locations. You can disable location tracking in your device settings, but this may limit your ability to use certain features of our Services.
• Communication Data: We collect data related to communications you send to us such as support requests, feedback submissions, and other inquiries. This data allows us to better address your needs and provide improved customer service. We archive all email communication for a period of 7 years, unless specifically requested for early deletion.

2. Data Usage

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to operate our Site, provide our Services, personalize your experience, and improve the quality and functionality of our Services. This includes using your information to process your requests, provide customer support, and troubleshoot technical issues.
• Communicating with You: We use your information to communicate with you about our Services, including sending you updates, newsletters, marketing materials, and other information that may be of interest to you. You can opt out of receiving marketing communications from us at any time.
• Personalization: We use data to personalize your experiences while on the site. For example, location suggestions may be determined based on your prior search history.
• Marketing and Advertising: We use your information to display targeted advertisements and promotions on our Site and on other websites and platforms. We may also share your information with third-party advertising partners to help us reach potential customers.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to subpoenas, court orders, and other legal requests.
• Data Analysis: We periodically collect and analyze customer data to identify trends and opportunities to improve our operations. No personally identifiable information will be exposed in the course of this analysis.
• Security and Fraud Prevention: We use your information to protect our Services and our users from fraud, abuse, and other harmful activity. This includes monitoring user activity, identifying suspicious behavior, and enforcing our terms of service.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies to protect your personal information when it is transmitted over the Internet. This includes using SSL/TLS encryption for all sensitive data, such as payment information and login credentials.
• Access Controls: We restrict access to your personal information to authorized personnel who need to know that information in order to provide our Services. We use role-based access control to ensure that only authorized users can access specific data.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems. We also use third-party security firms to conduct penetration testing and vulnerability assessments.
• Data Backup and Recovery: We regularly back up your personal information to prevent data loss. We also have a data recovery plan in place to restore your data in the event of a disaster.
• Employee Training: We train our employees on data security best practices and our privacy policies. We also require our employees to sign confidentiality agreements to protect your personal information.
• Physical Security: Our data centers are physically secured with access controls, surveillance, and other security measures.

Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

4. User Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you. You can request a copy of your personal information by contacting us at the email address below.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you. You can update your personal information by logging into your account or contacting us at the email address below.
• Deletion: You have the right to request that we delete your personal information. We will comply with your request unless we have a legitimate reason to retain your information, such as to comply with legal obligations or to provide our Services.
• Opt-out: You have the right to opt out of receiving marketing communications from us. You can opt out by clicking the "unsubscribe" link in our emails or by contacting us at the email address below.
• Data Portability: You have the right to receive your personal information in a structured, machine-readable format and to transmit that data to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
• Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legitimate business purposes, such as data analysis, fraud prevention, and record keeping. When we no longer need your personal information, we will securely delete or anonymize it.

6. Third-Party Websites and Services

Our Services may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these third-party websites and services before providing them with your personal information.

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address below.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

SceneScout Locations
Attn: Privacy Officer
678 Canyon Drive, Suite 200
Beverly Hills, CA 90210
Phone: (310) 273-8700
Email: privacy@scenescoutlocations.com